Digital transformation / process
automation of operations
Global leader in B2B online language trainings | 2019/2020
Accomplishments
Core processes:
95% of cases automated
7-digit EUR savings p.a.
Amortized within first year
The Company
The company has become a global leader in online foreign language training for corporates, serving many of the world’s Fortune 500 companies.
The Challenge
The company had grown rapidly with the provision of online trainings, while core business processes around the admin of trainings were still mostly manual, e.g.
- Learner onboarding
- Learner and trainer matching with over 100 parameters
- Course scheduling
The cost of delivery was too high. Further growth could only be accomplished by also growing the operations team beyond 75 people.
What needed to be done
The most labor-intensive core processes around learner onboarding and scheduling needed to be fully automated so that 95% of cases could be handled without human intervention. Also, a learner self-service option needed to be implemented.
The Resource Challenge
The company could not hire enough talented engineers to form a strong business process automation team.
The virtual in-house Team Approach
India team: 17-strong team (12 developers, 4 QA, 1 Scrum master)
Management: Product Owner in Germany (Nadja herself)
Team ramp-up time: 10 weeks
Duration: 1 year initially – Team stayed on for different projects
The Tech Stack
Testimonial
‘After struggling to get a good team for my project, we got great help from Oliver and his team within only a few weeks. Working with them was easy and they really understood what I needed. We finally got software developed on time that could ease the pain of growth both for the employees and the company. Our work was a big success!’
Nadja Westheermann
Product Manager
2019/2020